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This session provides practical communication strategies for defusing tense situations while maintaining safety and dignity for both staff and clients. Participants will also explore how burnout shows up in high-stress environments and identify personal, team-based, and supervisory approaches to prevention. Emphasis will be placed on “setting yourself up for success” by developing realistic daily habits that promote resilience before, during, and after shifts. Through roleplay, reflection, and peer sharing, participants will gain tools to stay calm under pressure and sustain themselves in challenging work.