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This training is designed to equip healthcare and support staff with practical, evidence-based skills to safely and effectively de-escalate patient behavior following a crisis event. Emphasis is placed on restoring safety, rebuilding therapeutic rapport, and preventing re-escalation while supporting patient dignity and emotional regulation.

Participants will learn to recognize post-crisis emotional and behavioral cues, apply trauma-informed communication strategies, and implement structured de-escalation techniques tailored to individual patient needs. The training also addresses staff self-regulation, reflective practice, and team communication to reduce burnout and improve overall care outcomes.

Through interactive discussion, case scenarios, and skill-based practice, participants will strengthen their confidence in managing post-crisis interactions, supporting patient recovery, and contributing to a safer, more therapeutic care environment.